Frequently Asked Questions
Please feel free to peruse this entire page or alternatively, simply select a subject from the list below to view questions and answers relating to your selection. Should you have any further questions, please feel free to Email Us.

Frequently Asked Questions

• How long has Inada been making massage chairs, foot massagers and massage chair recliners?
• Where is Inada based?
• Are Inada, Family, and Family Inada the same company?
• Where can I buy an Inada massage chair?
• What if I buy a chair from someone who is not an authorized distributor?
• Where are Inada chairs made?
• What is the Inada massage chair warranty?
• How can INADA provide such a good warranty on their products?
• How can an INADA massage chair provide such a natural, lifelike massage—as though a real person was doing the massage?
• How do I contact you?
• How do I become an Inada massage chair distributor?
• What makes your massage chairs better?
• Have you won any awards?
• What is a shiatsu massage?
• Why Should I Use an Inada Massage Chair?
• What health benefits do high quality massage chairs provide?
• I know that a high quality massage chair can make my body feel better, but can it also help to improve my mental wellbeing?
• Is an INADA massage chair a good investment?

How long has Inada been making massage chairs, foot massagers and massage chair recliners?

Inada is a Japanese massage chair maker that has been in business since 1962. No other massage chair company in the world has been around for as long as Inada has! This year, Inada celebrates its 50th anniversary.
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Where is Inada based?

The company’s sales, marketing, and executive offices are located in the port city of Osaka, Japan. The main Inada factory is located in the small coastal town of Nawa which is part of the Tottorri prefecture of Japan. We are the exclusive Australian agent of Inada in Australia and our head office, showroom and warehouse is located in Sydney.
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Are Inada, Family, and Family Inada the same company?

Yes. In Japan, their products are marketed under the “Family” massage chair brand. In Australia, the United States and other parts of the world, the company markets and sells under the “Inada” brand name. In the past, the company has referred to itself as “Family Inada.” They are all one and the same.
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Where can I buy an Inada massage chair?

As Inada has only just arrived in Australia, at the moment, the only place you can purchase is through our website, in our Sydney showroom or at one of our upcoming expo/roadshow shops. We will be developing a network of distributors throughout Australia, however, this will obviously take time. To keep up to date with the answer to this question, please visit our find a store page.
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What if I buy a chair from someone who is not an authorized distributor?

One word: don’t. The manufacturer warranty is void if you buy Inada from a shop or website that is not authorized to sell Inada products by us (find a store). If you are at all unsure of whether or not you are dealing with an authorized distributor, please email us and we will promptly reply with an answer.
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Where are Inada massage chairs made?

Inada Massage Chairs are made in Japan. This is the only Massage Chair brand sold in Australia that is made in Japan. All other brands available in Australia (including OSIM, Human Touch, OGAWA) are made in China.
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What is the Inada massage chair warranty?

We cover our products with the best warranty in the business. Inada massage chair warranty details are located here. We offer the most comprehensive, most convenient consumer warranty in the massage chair industry, and we think you will agree once you compare our warranty to those of other massage chair brands. If you find a better warranty out there, we would love to know about it – please send us an email.
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How can INADA provide such a good warranty on their products?

INADA offers such good warranties on its massage chairs because we are confident in the construction and quality of every massage chair we build. You can be assured that INADA massage chairs are the best in the world.
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How can an INADA massage chair provide such a natural, lifelike massage—as though a real person was doing the massage?

Among the many innovations that are used in many INADA massage chair models is the unique 3D roller mechanism, which is the only massage mechanism in the world that has the ability to push the rollers out for a deeper massage or withdraw the rollers for a more gentle massage. Rollers rotate just like real human wrists and mimic the fine movements of a massage professional.
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How do I contact you?

Email us: info@inada.com.au; OR Call our head office on 02 8307 0878. Or for a specific department, see our contact us page.
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How do I become an Inada distributor?

We would be happy to discuss this with you! We do have certain requirements that you must meet in order to become an Inada massage chair distributor. Please visit our Become a Distributor page for further information or contact us now.
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What makes your massage chairs better?

To start with, Inada is the only Japanese made massage chair in Australia. Japanese made massage chairs are undisputedly the best in the industry with state of the art technology and unbeatable quality. There is a reason that it costs a lot more to make massage chairs in Japan (Quality, Technical expertise, R&D, Governing bodies, strict regulations, most competitive massage chair market in the world, etc.) and this is why all other massage chair manufacturers (except one which is not sold in Australia) have moved their manufacturing to China to make cheaper quality products which are far inferior to Inada. We also offer the best massage chair warranty in Australia (3 year IN-HOME included warranty, not outsourced to 3rd party warranty provider so you receive simple/smooth warranty service). Our reputation speaks for itself – we have won more awards than any other massage chair company and have “The World’s Best Massage Chair”. Finally & most importantly, 98% of Inada massage chair owners would recommend Inada to a friend – our customers adore our products & that is our mission! For more information, please visit Why buy Inada. Testimonials. Industry Awards. Certifications/Standards.
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Have you won any awards?

Yes! Our massage chairs win more awards that any other massage chairs. We are regularly recognized with prestigious awards time and time again. More importantly, the rewards YOU will reap with ownership of an Inada product is far more important to our mission, purpose, and sense of satisfaction than the multitude of shiny awards that we get to hang on our office walls. That being said, click here to see our awards..
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What is a shiatsu massage?

In general terms, shiatsu is defined as a traditional Japanese massage therapy using the fingers, thumb, and the palm of one hand to apply varying pressure in a continuous rhythmic motion to certain areas on the surface of the body. It is a massage therapy that is based on both anatomical and physiological considerations. The body has more than 350 pressure points aligned with the internal organs along the meridians. Stimulation of specific pressure points through kneading, tapping, or pressing can energize the internal organs, relieve physical and mental stress, and relax the body and mind. Shiatsu can promote health by correcting the imbalances of the body, thereby healing specific conditions and diseases. Back to Top

Why should I use an INADA Massage Chair?

An INADA Massage Chair makes the benefits of massage (including therapeutic benefits, emotional benefits, relaxation, stress relief, etc.), readily available in a luxurious piece of useful furniture, conveniently located in your home or office. You do not need to make appointments with your Inada Massage Chair - You can use is whenever you want & as often as you want – even in the middle of the night if you are having difficulties sleeping!
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What health benefits do high quality massage chairs provide?

Among the many conditions and diseases that a high quality massage chair can alleviate are sore muscles, aching joints, poor blood flow / circulation issues, fatigue, insomnia, stress relief, poor posture, arthritis pain, constipation, toxin release, improved skin tone, enhanced and improved sleep, relief from neck & back pain, and depression, to name a few. It is recommended to always consult a medical professional for medical advice.
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I know that a high quality massage chair can make my body feel better, but can it also help to improve my mental wellbeing?

Yes. Even people who suffer from mild forms of depression can feel better as a result of using a robotic massage chair. Since some forms of depression are a direct result of the pain and discomfort associated with many conditions and diseases, it is reasonable to believe that relief from pain will provide a positive outcome in mental wellbeing. Furthermore, enabling your body to form a state of relaxation has obvious benefits to mental & emotional wellbeing. It is recommended to always consult a medical professional for medical advice.
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Is an INADA massage chair a good investment?

Yes. When you tally the annual cost of a weekly massage performed by a professional massage therapist, you will find that even the most expensive massage chairs can pay for themselves within a couple of years. Although prices vary greatly depending on where you live, one session with a massage therapist can cost $100. A massage every week will cost you $5,200 for the year. If more than one person in your household pays for a regular massage with a therapist, these costs can soon add up to be even greater! Apart from the cost savings over the life of your massage chair, when you own a robotic massage chair, you don’t have to limit the number of massages that you have to one a week & you can enjoy a massage whenever you want & as often as you want in the comfort/privacy of your own home or office.
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